CUSTOMER SERVICE HOURS
MONDAY - FRIDAY 9AMPST-3PMPST- If an email is placed during these hours, you can expect a response the same day. If an email is received outside of these hours, you can expect a response the next business day. EX: We are CLOSED on the weekends, therefore the response will likely be on the following Monday.
JuJu Hair Company will only ship to Confirmed Billing addresses.
Due to an increase in fraudulent purchases, we are not able to change or switch addresses under any circumstances. The billing and shipping address must match in order to avoid any potential fraudalent activity.
As of Jan 1st 2014, Virgin Naturl Curly & Nubian Curly are currently experiencing a total turnaround time of up to 10-15 business days until further notice for raw sourching!
CASHMERE COLLECTION 5-7 Day DELIVERY TURNAROUND (UNITED STATES).
Delivery Times for SALE EVENTS MAY EXTEND A BIT LONGER, DUE TO THE HEAVY VOLUME OF ORDERS RECEIVED.
Domestic (USA) orders are shipped via USPS Priority Mail which takes approximately 2-4 days for delivery once the order has left our facility. International orders are shipped via USPS International which takes approximately 7-10 days once the order has left our facility. All orders are shipped insured with signature confirmation.
JuJu Hair Company is not responsible for any delivery or carrier delays. We rely on the shipping carrier to deliver your item on time. We do not offer reimbursement for missed hair appointments because of delayed shipments on the part of the carrier.
ALL SALES ARE FINAL
If there is a problem with your order, please contact our support team at firstname.lastname@example.org
If there is an issue with your order, and it needs to returned for an exchange, the hair must be in the following condition;
1. The hair and bundle must be intact (pink cord still attached) The hair cannot be altered in any way. The hair cannot be cut, colored or processed, or it voids any exchanges.
2. The hair cannot be shipped back damp or wet, or it will void the exchange.
Once an order is placed, you have 24hrs to cancel.